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SHIPPING & RETURNS
All our kits are handmade of the fairest and most sustainable materials. Every single item is made with heaps of love under awesome circumstances in our studio.
We ship every MONDAY, WEDNESDAY and FRIDAY. With exception of public holidays. As soon as your order is shipped you receive an email with your track and trace code, this can end up in your spam.
SHIPPING COSTS PER REGION
all prices in euros
|Belgium & Germany||€ 6,50|
|Luxembourg & United Kingdom||€ 8,95|
|Austria, Denmark & France||€ 10,95|
|Italy, Monaco & Spain||€ 12,95|
|Czech Republic, Finland, Ireland, Portugal & Slovakia||€ 14,95|
|Hungary, Poland, Slovenia & Sweden||€ 16,95|
|Bulgaria, Estonia, Greece, Latvia & Romania||€ 22,95|
|Rest of the world||from € 22,95|
We ship worldwide. Here are the estimated delivery times.*
Europe 1-5 business days (the closer to the Netherlands, the quicker ;-))
Rest of the world 3-10 business days
*These are indications given by our courier, we are not responsible or have any influence on shipping times or custom times.
GOOD TO KNOW
Please note: we are not responsible for any mistakes made when entering your address. Did something go wrong? Please send us an email as soon as possible at [email protected]
Prices are shown including VAT, however for customers outside the EU no taxes apply. You'll pay less than the prices on the website, but at customs your local taxes may apply. The customer is responsible for paying custom taxes if applied.
Please note any loss or return of the parcel due to non-collection will not be compensated. Keep an eye the your track and trace of your order (might end up in your spam!).
If your goods are damaged please send us a pictures of the box with the address label visible, the complete content of the package including the packaging material, and of the damaged goods. This way we can file this with our courier and send you a new package.
You can also return an item / items if you change your mind. Return-shipping cost are at the customer’s expense. Please email us within 7 days of receipt, the return must be made within the following 7 days using a tracked postal service. The goods must be in unused and in original condition. We’ll issue a full refund when the items arrive safe and sound in our HQ. The original shipping cost will not be refunded.
For international returns the customer is responsible for return shipping charges and any import duties chargeable to us for receiving the return.
Digital files and gift cards can not be returned ;)